Policies and Terms & Conditions:
Orders & Cancellation Policy
(i) We use premium Frames that are complementary from our side. The client may change it basis their specific requirement or desire at their end.
(ii) It is durable and easy to maintain. It can be dusted with a light hand using clean & dry cotton cloth.
(iii) Our worldwide delivery is within 5 to 21 working days (Five to Twenty working days) of order using the best shipping services, for example, FedEx. Early or later, depends upon various conditions in transit and you can also touch base with us on its tracking.
(iv) Actual product may vary a little when compared to images shown mainly due to two reasons. 1. No two wood surfaces have the exact same texture and shade. In a way, making each Artefact unique. 2. Photography. It is done using natural light with minimal artificial lights and most of our clients find the actual Artefact better than the image(s) shown/seen.
(v) Authentic art refers to the unique combination and use of wood, fire, heat, and design.
(vi) We have different pricing for India and rest of the World depending upon the shipping address.
(vii) Cancellation Policy: Orders once placed, cannot be canceled.
Returns & Refund Policy
Returns & Refund Policy: We request our customers to open and check the product at the time of delivery. In case the artefact is substantially damaged in transit, the same will be replaced provided video and picture/image proof, both are sent to us within 3 hours (three hours) of receiving the Artefact via WhatsApp and an E-mail to +91 9910447785 / [email protected] along with your order details. For other reasons, the Artefact is non-returnable as these are not mass produced but individually made and incur hefty cost, skill and time of best artists and artisans.
Privacy Policy
We are SSG ART / ssgart.singlespotglobal.com, a service provided by SingleSpot Global / singlespotglobal.com. In this Privacy Policy, references to “you” mean any person submitting any data to us or the Site.
Personal Information
The Personal Information which You may provide to us and/or which we may collect is or could be the following:
Your registration details which may include the password provided by You. You may note that We adopt reasonable security measures to protect Your password from being exposed or disclosed to anyone including the Platform. Your shipping, billing, tax registration, and other information pertaining to Your sale or purchase transaction on the Website. Your transaction details with the other users of the Website. Your usage behavior of the Website. Details of the computer system or computer network which You use to visit the Website and undertake any activity on the Website.
Our primary purposes in collecting information from You are to allow You to use the Website and various features and services offered by the Platform on or in relation to the Website; contact you for any services provided by the Platform or its affiliates or its various service providers or Platform business partners and advertisers; to record Your information and details as permitted and required under applicable laws, statutory direction or judiciary orders; to serve various promotion materials and advertising materials to you; and such other uses as provided in the User Agreement and this Privacy Policy. We may also use the information for transactional emails or to provide You with information, direct marketing, online and offline advertising and other materials regarding products, services and other offers from time to time in connection with the Platform or its parent, subsidiary and affiliated companies (“Platform Entities”) and its joint ventures.
We may also collect information to track User behavior and preferences for internal analytics from all Users of the Website. This information is collected through the use of server log files and tracking technologies to collect and analyze certain types of technical information and may include cookies and web beacons.
We may combine your Personal Information, other information and information collected from tracking technologies and aggregate it with information collected from other Users using our Website to attempt to provide You with a better experience on our Website.
You understand, agree and acknowledge that our collection, storage and processing of your Personal Information is for a lawful purpose connected with a function or activity of the Platform Entities and its joint ventures. You further understand, agree and acknowledge that your Personal Information which is classified as sensitive personal information as per applicable laws is considered necessary for the Platform to provide various services on its Website to You and for Your usage of the Website and other services provided by Platform in relation to the Website.
Information Sharing and Use
Compliance with Laws and Law Enforcement
Platform cooperates with mandated government and law enforcement agencies or to any third parties by an order under law for the time being in force to enforce and comply with the law. We will disclose any information about You to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process, to protect the property and rights of Platform or a third party, to protect the safety of the public or any person, or to prevent or stop any illegal, unethical or legally actionable activity. Platform may also provide your Personal Information to various tax authorities upon any demand or request from them.
We may send you details about new services and updates. If you do not wish to receive these communications you can opt out by sending an email to [email protected]
Business Transfers
Platform may sell, transfer or otherwise share some or all of its assets, including your Personal Information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy.
Third Parties & Links
We may pass your details to other companies in our group. We may also pass your details to our agents and subcontractors to help us with any of our uses of your data set out in our Privacy Policy. For example, we may use third parties to assist us with delivering products to you, to help us to collect payments from you, to analyze data and to provide us with marketing or customer service assistance.
The acceptance of cookies is not a requirement for visiting the Site. However we would like to point out that some functionality on the Site and ordering is only possible with the activation of cookies. Cookies are tiny text files which identify your computer to our server as a unique user when you visit certain pages on the Site and they are stored by your Internet browser on your computer’s hard drive. Cookies can be used to recognize your Internet Protocol address, saving you time while you are on, or want to enter, the Site.
Platform uses ordinary industry standard technology designed to help keep your Personal Information safe. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. When we collect payment card details electronically, we use encryption by using Secure Socket Layer (SSL) coding.
The transmission of information over the Internet is not completely secure. Although We strive to protect your personal data, We cannot guarantee the security of your data while it is being transmitted to our site; any transmission is at your own risk. Once We have received your information, We have reasonable procedures and security features in place to reasonably endeavor to prevent unauthorized access.
From time to time We may update this Privacy Policy. Your continued subscription to our Services constitutes an acceptance of the then-current Privacy Policy.
Contact Us
If You have any questions about this Privacy Policy, the practices of Platform or your dealings with the Website please send a mail at [email protected]
Terms & Conditions:
Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions (“Terms”).
By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.
In these Terms, references to “you”, “User” shall mean the end user accessing the Website, its contents and using the Services offered through the Website. “Service Providers” mean independent third party service providers, and “we”, “us” and “our” shall mean SSG ART / ssgart.singlespotglobal.com / SingleSpot Global / singlespotglobal.com, its franchisor, affiliates and partners.
User Account, Password, and Security:
You will receive a password and account designation upon completing the Website’s registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify ssgart.singlespotglobal.com of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session.
Privacy Policy:
The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of ssgart.singlespotglobal.com the Website. The user further consents that the terms and contents of such Privacy Policy are acceptable to him/her.
SSG ART / ssgart.singlespotglobal.com / SingleSpot Global / singlespotglobal.com may monitor, edit, delete or disclose the contents of a user’s email or reviews as required for normal maintenance of any of theSSG ART / ssgart.singlespotglobal.com / SingleSpot Global / singlespotglobal.com websites or in the good-faith believe that such action is necessary to: (1) comply with the law or comply with legal process served on SSG ART / ssgart.singlespotglobal.com / SingleSpot Global / singlespotglobal.com (2) protect and defend the rights or property of SSG ART / ssgart.singlespotglobal.com / SingleSpot Global / singlespotglobal.com.
Limited liability
In no event shall SSG ART / ssgart.singlespotglobal.com / SingleSpot Global / singlespotglobal.com or its suppliers, affiliates and service providers be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising (in any manner whatsoever, including but not limited to negligence) out of or in connection with the Website.
Our liability in any circumstance is limited to the amount of charges/ fees, if any, paid by you to us. We, our associates, affiliates and service providers and technology partners make no representations or warranties about the accuracy, reliability, completeness, and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the Website or that the operation of the Website or the Logistics Partner or any other Facility will be error free and/or uninterrupted. We provide no guarantee to its Users in respect of the products sold on the Website. Consequently, we assume no liability whatsoever for any monetary or other damage suffered by you on account of
– The delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Website.
– Any delay, failure, interruption or errors in the operation of the Website or the Logistics Partner.
Prices for products are described on our Website and are incorporated into these Terms by reference. All prices are either in Indian rupees or US Dollars. Prices, products and Services may change at SSG ART / ssgart.singlespotglobal.com / SingleSpot Global / singlespotglobal.com discretion.
Title and risk of loss for all products ordered by you shall pass on to you upon SSG ART / ssgart.singlespotglobal.com / SingleSpot Global / singlespotglobal.com shipment to the shipping carrier.
You agree that you will indemnify and hold harmless SSG ART / ssgart.singlespotglobal.com / SingleSpot Global / singlespotglobal.com and its owners, directors, officers, shareholders, and agents from any and all liability arising in connection with your use of the SSG ART / ssgart.singlespotglobal.com / SingleSpot Global / singlespotglobal.com, including but not limited to any information you post on SSG ART / ssgart.singlespotglobal.com / SingleSpot Global / singlespotglobal.com.
Force Majeure
SSG ART / ssgart.singlespotglobal.com / SingleSpot Global / singlespotglobal.com shall have no liability to you for any interruption or delay in access to the Site irrespective of the cause.
Governing Law:
These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at New Delhi.
General Terms for Offers and Promotions
1.Only one credit note/gift coupon/coupon can be used per order unless otherwise stated.
2.SSG ART / ssgart.singlespotglobal.com / SingleSpot Global / singlespotglobal.com shall introduce various offers, schemes or contest at different times. The terms and conditions for such Contest shall be separately available on the Site.
3. SSG ART / ssgart.singlespotglobal.com / SingleSpot Global / singlespotglobal.com reserves the right to change/modify/add/delete any of the terms and conditions prevailing on the different promotional schemes it introduces in market from time to time. SSG ART / ssgart.singlespotglobal.com / SingleSpot Global / singlespotglobal.com, at its discretion, can withdraw a particular scheme from the website or market.
Disclaimer of Warranties/ Limitation of Liability
SSG ART / ssgart.singlespotglobal.com / SingleSpot Global / singlespotglobal.com has made this service available to you as a matter of convenience. We expressly disclaim any claim or liability arising out of uploading of any obscene, vulgar or pornographic images, photograph or distorting the images available under this service in an obscene, vulgar or pornographic manner.
We will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. SSG ART / ssgart.singlespotglobal.com / SingleSpot Global / singlespotglobal.com hereby disclaims any and all implied warranties in connection with SSG ART / ssgart.singlespotglobal.com / SingleSpot Global / singlespotglobal.com, including without limitation of merchantability and fitness for a particular cause and purpose.
We do not make any representation or warranty as to the attributes (such as legal title, creditworthiness, identity etc.) of any of its users. You are advised to use your best judgment and independently verify the bona fides of any particular User that you choose to deal with on the Website.
Contact Information
If you have questions or concerns regarding these Terms & Conditions, please contact our support at [email protected]